Exchange & Replacement Policy

Product Delivery Policy

At Mufflex Car Care, we strive to ensure that your order reaches you quickly and safely.

  • Processing Time: Orders are processed and dispatched within 1–2 business days of confirmation.

  • Delivery Time: Delivery typically takes 3–7 business days depending on your location.

  • Tracking: Once your order is shipped, you will receive a tracking link via SMS/email.

  • Delivery Partners: We work with trusted logistics partners for reliable and secure delivery.

⚠️ Please ensure your address and contact details are accurate to avoid delays or failed deliveries.

🔁 Exchange / Replacement Policy

We offer a 7-day replacement policy under the following conditions:

✅ Eligible for Replacement if:

  • You received a damaged, leaking, or defective product.

  • You received a wrong product or missing items from your order.

📸 What We Need:

To process a replacement, please provide:

  • Order ID

  • Clear photos/videos showing the issue

  • Unboxing video (if available)

Send these to: [support@mufflexcarcare.com] or via WhatsApp at [Insert number] within 7 days of delivery.

❌ Not Eligible for Replacement if:

  • Product is used or tampered with

  • Damage caused due to improper handling after delivery

  • Replacement request is raised after 7 days of delivery

🔄 Exchange Process:

  1. Raise a request via email or WhatsApp within 7 days.

  2. Our team will review the issue and confirm eligibility.

  3. If approved, the replacement will be dispatched within 3–5 business days.

Note: In some cases, we may arrange a reverse pickup or request return shipping.

For any queries, feel free to contact us at [support@mufflexcarcare.com